CORE COMPETENCIES
- Executive Support & Leadership | Change Management & Process Improvement
- Strategic Planning & Business Operations | Project Management (Agile, Scrum)
- Budget Management & Cost Reduction | Stakeholder Engagement & Communication
- Risk Management & Compliance | Team Development & Talent Management
- Customer Relationship Management (CRM) | Sales Operations & Business Development
- Data Analysis & Reporting | Microsoft Office Suite (Excel, PowerPoint, Word)
- Google Workspace & Cloud Solutions | Document Management Systems
- B2B/B2C Sales & Account Management | Training & Development
- Information Security & Data Protection | Event Planning & Coordination
SKILLS
Administrative & Operational Skills
- Executive Calendar Management | Complex Scheduling | Travel Coordination
- Document Management Systems | Record Keeping | Report Preparation
- Process Analysis & Improvement | Workflow Automation | Procedure Development
- Event Planning & Coordination | Meeting Facilitation | Logistics Management
- Budget Management | Cost Reduction Strategies | Vendor Negotiations
- Office Management | Administrative Support | Policy Implementation
Leadership & Management Skills
- Team Leadership | Cross-Functional Collaboration | Talent Development
- Performance Management | Training & Onboarding | Coaching
- Change Management | Crisis Intervention | Decision Making
- Strategic Planning | Goal Setting | Resource Allocation
- Conflict Resolution | Problem Solving | Critical Thinking
Technical & Specialized Skills
- Microsoft Office Suite (Advanced Excel, PowerPoint, Word) | Google Workspace
- Project Management Tools (Asana, Trello) | CRM Systems | QuickBooks
- Computer Repair | Cell Phone Repair | Technology Diagnostics
- Information Security | Data Protection | Compliance Management
- Hazardous Materials Handling | Safety Management | Loss Prevention
- Retail Sales | B2B/B2C Sales | Account Management
- Customer Service | Client Relationship Management | Conflict Resolution
Security & Field Operations Skills
- Security & Surveillance | Public Safety | Counterterrorism Principles
- Military Laws & Jurisdiction | Field Communications | Topographical Recording
- Heavy Equipment Operation | Cargo Handling | Emergency Response
- Fraud Prevention | Risk Management | Crisis Management
PROFESSIONAL EXPERIENCE
SOUTHWEST KEY PROGRAMS | Houston, TX
Executive Assistant | March 2022 – July 2025
- Provided high-level administrative support to C-suite executives, managing complex calendars for 5+ executives with 98% scheduling accuracy across domestic and international time zones
- Spearheaded implementation of office procedures and workflow automation that increased operational efficiency by 25% and reduced document retrieval time by 8 hours weekly
- Reduced travel and accommodation costs by 10% ($45,000 annual savings) through strategic vendor negotiations and travel policy optimization
- Developed centralized filing and document management system using cloud-based solutions, improving record-keeping compliance by 30%
- Coordinated 15+ company-wide events annually with 200+ attendees, managing all logistics from venue selection to post-event reporting
- Created standardized templates for executive reports and correspondence, improving communication efficiency by 20% across departments
- Trained 25+ new hires on office procedures and technology tools, reducing onboarding time by 15%
Administrative Assistant | August 2021 – March 2022
- Managed executive schedules with 95% accuracy, coordinating meetings for 3 department heads across multiple time zones
- Compiled and analyzed engagement data from 30+ staff members, implementing changes that increased employee satisfaction by 25%
- Maintained medical and administrative records using advanced spreadsheet software with 100% compliance during HR audits
- Assisted managers with HR inquiries, reducing resolution time by 35% and improving employee experience metrics
CAREER BREAK | June 2020 – August 2021
Family Relocation & Homeschooling Coordinator
- Managed complex family relocation process across state lines, coordinating logistics for household move with zero delays
- Developed and implemented personalized curriculum for 2 children, resulting in 30% improvement in standardized test scores
- Created efficient scheduling system that balanced educational, household, and logistical responsibilities
TERMINIX | West Sacramento, CA
Pest Control Specialist Level 2 | August 2019 – June 2020
- Managed individual service routes serving 50+ clients with 95% customer retention rate
- Developed cloud-based inventory and pricing system that improved operational efficiency by 20% and ensured California regulatory compliance
- Generated $120,000 in additional revenue through strategic upselling of services to existing clients
VICTRA (Verizon Retailer) | Lathrop, CA
Assistant Manager | June 2018 – August 2019
- Transformed lowest-ranked store in district to High Tier Green status within 3 months through operational improvements
- Ranked Top 5 for new B2B accounts in district, generating $85,000 in new business
- Mentored staff that increased B2B sales by 40% across 2 additional store locations within 6 months
CLICKAWAY MOBILE | Tracy, CA
Store Lead Technician/Assistant Manager | April 2016 – June 2018
- Drove triple-digit year-over-year growth in revenue, gross profit, and net profit for parent store
- Ranked consistently in Top 5 gross profit earners company-wide, generating $250,000+ annually
- Provided premier B2B service for enterprise clients involving both MacOS and Windows systems with 98% client satisfaction
SOLAR CITY | Stockton, CA
Energy Consultant | August 2015 – November 2016
Generated $450,000 in annual sales through direct homeowner engagement and clean energy solutions
Ranked Top 5 sales closer in region with 35% conversion rate on homeowner contracts
EDUCATION & CERTIFICATIONS
Lone Star College System | Houston, TX
- Certificate in Business Operations | 2023
- Certificate in Business Administration (Business Management Specialization) | 2024
- Associate’s Degree in Business Management Specialization | 2025
- (BAS)in Energy, Manufacturing and Trades Management | 2025
Concord High School | Concord, CA
High School Diploma | 2007
Professional Certifications
- Life Agent license 2015 in California
- Apple Certified Mac Technician (ACMT)
- Apple Certified iOS Technician (ACiT)
- Branch 2 license from the Structural Pest Control Board (SPCB) 2019 in California
- CPR Certification | January 2024
TECHNICAL PROFICIENCIES
- Software: Microsoft Office Suite (Advanced Excel, PowerPoint, Word), Google Workspace, Salesforce, Asana, Trello, QuickBooks
- Operating Systems: Windows, macOS, iOS
- Specialized Tools: Cloud-based document management systems, CRM platforms, inventory control systems